Changelog
What we have shipped, newest first. FeedbackFlow is early and moving fast, so this list grows often.
AI that helps you respond
Drafted replies and suggested next steps on each topic, so closing the loop with the people who asked is as fast as collecting the feedback in the first place.
Being built now, with no ship date attached. It moves into the log below on the day it lands.
- Feature
Design your widget by describing it
Tell the assistant how the widget should look and it drafts the design, with a live preview. Publish when it looks right, and roll back to any earlier version in one click. The install snippet no longer carries appearance settings, so it is pasted once and never edited again. The widget now renders inside a closed shadow root, which means your page styles cannot break it and its styles cannot leak into your page: if your own stylesheet targets #_ff-btn or #_ff-panel, move those rules into Widget design, or add data-shadow="false" to the script tag while you migrate.
- Improvement
One script tag, and a sample project to start from
The widget now installs with a single script tag, configured through data attributes. New projects can seed a realistic sample of triaged feedback so the dashboard shows what the product does before your own data exists, removable in one click.
- Feature
Trends: aggregate intelligence over time
Per-topic volume and sentiment tracked over time, with spike detection, emerging-theme alerts, and a plain-English summary of what changed.
- Feature
Ask your feedback
Ask questions about your whole feedback corpus in plain English and get answers with citations back to the exact notes behind every claim.
- Feature
Customer identity on feedback
Feedback now carries who asked. The widget can identify signed-in users, and identity is resolved from Intercom and Zendesk too, so you know who to follow up with.
- Feature
Pricing: Free forever and Pro at $5 a month
Published simple pricing: a free-forever plan, Pro at $5 a month or $50 a year, and a custom Business plan.
- Feature
Duplicate detection and merging
At ingestion, the same request from many people is detected and merged into one ranked topic instead of cluttering the list.
- Feature
Multi-source ingestion: Slack, Intercom, and Zendesk
Bring feedback in from Slack channels and from Intercom and Zendesk conversations, not just the in-app widget.
- Feature
Automatic technical context capture
Widget submissions now capture the browser, OS, and page automatically, so you can reproduce issues without a back-and-forth.
- Feature
AI triage: topics, priority, and sentiment
Feedback is grouped into topics, scored for sentiment, and ranked by priority, with one-click re-triage for anything that came in earlier.
- Launch
FeedbackFlow is born
The first build: an in-app feedback widget you installed with two script tags, and one-click tickets into Jira and Linear.
Want these as they ship?
Start free and you will be using new features the week they land.