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Frequently asked questions

How quickly will you reply?

Within one business day, and usually sooner. Email is the only channel: there is no phone line or live chat, which is the honest position for a team this size rather than a queue nobody is watching.

I think I found a bug. What should I include?

The project it happened in, what you expected against what you saw, your browser and operating system, and roughly when it happened so we can find it in the logs. If it is the widget not appearing or an integration going quiet, the troubleshooting guide solves most cases faster than we can reply.

How do I report a security problem?

Email us directly rather than posting it publicly, and say "security" in the subject so it gets read first. The security page sets out what is already in place, so you can see whether the behaviour you found is a bug or by design.

Can you sign a DPA or standard contractual clauses?

Yes. The DPA page explains the current position, what we will sign, and how to request it. Sending your own paper is fine and usually faster than asking us for ours.

How do I change or cancel my plan?

From the billing section of your dashboard, without emailing anyone. Cancelling leaves your data in place and drops you to the free plan limits rather than deleting anything.

Can you delete our data?

Yes, and you can do most of it yourself. An individual requester can be erased from your project settings in under a minute. To close the account and remove what is left, email us and we will confirm when it is done.