Does FeedbackFlow replace Zendesk or Intercom?

No, it sits alongside them. Your team keeps answering tickets where they always have; FeedbackFlow just reads the new conversations and turns the product signal in them into ranked feedback for the product team.

How does support feedback reach the product team?

Automatically. Once a conversation comes in, it is grouped, deduped, and ranked with everything else, and any topic can be filed to Jira or Linear in one click. No weekly export or hand-off meeting.

Which support tools are supported?

Intercom and Zendesk today, plus a Slack channel and the in-app widget. More sources, including reviews and survey tools, are on the roadmap.

For support teams

The product feedback in your tickets stops dying there.

Connect Intercom and Zendesk and the feature requests and bugs buried in conversations become ranked product insight automatically, reaching the product team without a weekly copy-paste.

Start free See all features

Capture

Your support queue, mined for signal

Connect Intercom and Zendesk and every new conversation flows in as a feedback item, alongside your widget and Slack, so nothing a customer says gets lost in a closed ticket.

One inbox

In-app widgetSlackIntercomZendesk

WidgetExport to CSV keeps timing out on large projects.

ZendeskTicket #4821: dark mode request, third time this week.

Slack#feedback: mobile login fails on Safari.

Escalate

Requests become ranked topics on their own

The same request across twenty tickets collapses into one ranked topic, so the product team sees the pattern and its weight, not twenty duplicates to wade through.

AI triage

1Export reliability12 notesNegative

2Dark mode9 notesNeutral

3Mobile login7 notesNegative

3 duplicates merged into Export reliability automatically.

Reproduce

Who asked, and everything to reproduce it

Requester identity and automatic browser, OS, and page context ride along, so engineering can reproduce the issue and you can tell the customer when it ships.

Feedback detail

"The editor freezes when I paste a large table."

ARAmira R.amira@acme.com · Acme Inc

Browser: Chrome 128
OS: macOS 15
Page: /editor

Start free with the in-app widget. Slack, Intercom, and Zendesk ingestion is on Pro at $39 a month.

See full pricing

Frequently asked questions

Does FeedbackFlow replace Zendesk or Intercom?: No, it sits alongside them. Your team keeps answering tickets where they always have; FeedbackFlow just reads the new conversations and turns the product signal in them into ranked feedback for the product team.
How does support feedback reach the product team?: Automatically. Once a conversation comes in, it is grouped, deduped, and ranked with everything else, and any topic can be filed to Jira or Linear in one click. No weekly export or hand-off meeting.
Which support tools are supported?: Intercom and Zendesk today, plus a Slack channel and the in-app widget. More sources, including reviews and survey tools, are on the roadmap.

Put your feedback to work

Free plan. No credit card. Live in 2 minutes.

Start free