Talk to us about Business

Frequently asked questions

What does Business include that Pro does not?

Unlimited projects, a feedback volume set to whatever you actually send rather than a plan cap, the support integrations, custom integrations built for sources we do not have yet, and dedicated support. Everything else, including the AI triage itself, is the same product.

Do you support SSO and SAML?

Not today. It is on the roadmap and offered on request, which means we would be building it with you rather than switching on something finished. If SSO is a hard requirement for signing, say so in your first message and we will tell you plainly where it stands.

Is there a contractual SLA?

Not yet, for the same reason. What is true today is that we answer within one business day and that status is not hidden. If you need an SLA in writing before you can buy, ask and we will tell you what we can commit to rather than sign something we cannot hold.

How is Business priced?

There is no list price because there is no standard shape: it depends on your feedback volume and which integrations you need. Free and Pro are published on the pricing page and need no conversation at all.

Can you build an integration we need?

Often, yes. Every inbound source is a signature check and a decision about which field holds the message, so a provider that can send a webhook is usually small work. A provider with no webhooks and no API is not, and we will say so rather than promise it.

Do we have to get on a call?

No. The form or an email is enough, and a written answer is usually faster for both of us. If you would rather talk, say so and we will set one up.

Can you sign our DPA and security paperwork?

Yes. The DPA page covers the current position and what we will sign, including standard contractual clauses. Sending your own paper is fine and usually quicker than asking for ours.