Front

Turn inbound Front conversations into feedback.

What you will need

  • Webhook secret

Steps

In FeedbackFlow, open your project, go to Integrations, and select Front. Then:

  1. 1

    In Front, go to Settings → Rules and create a rule that fires on inbound messages in the inboxes you want captured.

  2. 2

    Add a "Send to webhook" action pointing at:

    https://www.usefeedbackflow.com/api/ingest/front/YOUR_PROJECT_ID
  3. 3

    Copy the webhook secret into FeedbackFlow. Only inbound messages are ingested; your team’s own replies are ignored.

Replace YOUR_PROJECT_ID with the ID of your project, shown on the integration setup screen.

What gets captured from Front

Inbound messages on a conversation. Outbound replies from your own team are skipped, so your support answers are not triaged as customer feedback. The conversation subject is prepended to the message body, and the author’s email becomes the item identity.

Check that it worked

  1. Send a test event from the Front webhook settings, or let a real message arrive in the inbox your rule watches.
  2. Check the rule fires on inbound messages rather than on every conversation event.
  3. The item appears with the subject as its first line and the sender’s email attached.

If it is not working

Deliveries return 401
The secret must match the one Front shows for that webhook. The signature arrives base64 in x-front-signature.
Your team’s replies are appearing as feedback
The rule is sending event types other than inbound messages. Only inbound and message types are ingested, but a rule that relabels the type can get through.
Items arrive with no sender
Front includes an author email on some event shapes and not others. Without one the item is still ingested, just with no identity attached.

Still stuck? Widget and integration troubleshooting covers the problems that are not specific to Front.

Open the Front docs