Call transcripts
Turn sales-call transcripts from Gong, Fireflies, or Granola into feedback.
What you will need
- Shared secret
Steps
In FeedbackFlow, open your project, go to Integrations, and select Call transcripts. Then:
- 1
Choose any long random string as a shared secret and paste it into FeedbackFlow.
- 2
In Gong, Fireflies, or Granola, add a webhook or automation pointing at this URL, appending ?secret=YOUR_SECRET:
https://www.usefeedbackflow.com/api/ingest/transcript/YOUR_PROJECT_ID - 3
All three send a slightly different payload and all three work: whichever field carries the transcript or summary is used, and the call title becomes the first line.
Replace YOUR_PROJECT_ID with the ID of your project, shown on the integration setup screen.
What gets captured from Call transcripts
A call transcript and who hosted the call. One endpoint serves all three vendors: the ID is read from whichever of id, callId, meetingId or transcriptId is present, and the body from transcript, summary, text or notes. The call title is prepended, and bodies are capped at 8,000 characters.
Check that it worked
- None of the three vendors sign consistently, so the shared secret travels in an x-webhook-secret header or a ?secret= query parameter.
- Send a completed-call webhook from your vendor, or replay one from their delivery log.
- The transcript appears as a single item titled with the call name, with the host’s email attached.
If it is not working
- Deliveries return 401
- The secret is missing or does not match. It is the only credential this endpoint has.
- A delivery returns 200 but no item appears
- Neither an ID nor a body was recognized in the payload. Check the vendor is sending the transcript itself rather than a notification that one is ready.
- Long calls look cut off
- Bodies are capped at 8,000 characters. Sending the vendor’s summary rather than the full transcript usually triages better anyway.
Still stuck? Widget and integration troubleshooting covers the problems that are not specific to Call transcripts.