Zendesk

Send new Zendesk tickets in as feedback.

What you will need

• Webhook signing secret

Steps

In FeedbackFlow, open your project, go to Integrations, and select Zendesk. Then:

1. 1

   In Admin Center → Apps and integrations → Webhooks, create a webhook (method POST) pointing to:

   https://www.usefeedbackflow.com/api/ingest/zendesk/YOUR_PROJECT_ID

2. 2

   Set the webhook JSON body to:

   { "external_id": "{{ticket.id}}", "message": "{{ticket.description}}" }

3. 3

   Copy the webhook's Signing Secret into FeedbackFlow.

4. 4

   In Admin Center → Objects and rules → Triggers, add a trigger that runs the webhook when a ticket is created.

Replace YOUR_PROJECT_ID with the ID of your project, shown on the integration setup screen.

Open the Zendesk docs